FAQ (Frequently Asked Questions)

We do not ship internationally, but we do ship to the U.S. Protectorate, Puerto Rico.

We use Flat Rate shipping on all order in the amount of $3.99. Offers of free shipping based on product, order total, or other criteria are subject to change without notice.

Fortunately, few package are lost. Some may be stolen, but USPS, FedEx, and UPS are very good at delivering packages. That said, all items purchased from Rescue Pet Supply are made pursuant to a shipment contract, meaning that the risk of loss and title to such items pass to you upon our delivery to the carrier.

No, we do not

Order status is provided via email and text from the moment you place your order through delivery. There is also a link provided on your order receipt to view order status.

Most orders are shipped within two (2) business days. Travel time is usually 2-8 business days once your order ships. Tracking is provided as soon as available.

We process orders very quickly. Orders are shipped from a huge consolidated warehouse. Once we submit your order, it is almost impossible to cancel or change. The best rule, ask pre-order questions. We happy to help.

*Promotional Coupon Offer Terms and Conditions

Offer valid only for Rescue Pet Supply customers at the time of purchase. No minimum amount is required to be eligible unless stipulated in the offer. Make sure the desired items are in your cart and enter the appropriate code to receive the promotional discount. This discount does not apply to shipping charges. Applicable discount added at checkout with qualifying purchase.  Subject to Rescue Pet Supply terms and conditions. Promotional coupons cannot be returned, refunded, or redeemed for cash as required by law. Valid while supplies last, subject to Terms. Promotional offers may be discontinued at any time.