Frequently Asked Questions (FAQs)

1. Where does Rescue Pet Supply ship to?

We currently ship to all locations within the United States.

2. How long does it take to process and ship my order?

We process orders within 1–2 business days (Monday to Friday). After processing, delivery typically takes 3–7 business days depending on your location.

3. What is the cut-off time for same-day order processing?

Orders placed before 04:00 PM, Monday to Friday, are processed the same business day. Orders placed after that time are processed the next business day.

4. How much does shipping cost?



  • Free shipping is available on orders over $48.99

  • flat rate of $3.99 applies to orders under that amount

5. What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery. Products must be in new condition and returned by mail.

6. Do you offer exchanges?

Yes, we offer exchanges for eligible products within 30 days of purchase. The item must be in new, unused condition.

7. Is there a return shipping fee?

No, we provide a free return label inside your original package. You won’t be charged any restocking fee.

8. How long does it take to receive a refund?

Once we receive your return, we process refunds within 7 business days. Refunds are issued to the original payment method used during checkout.

9. How can I contact customer service?

You can reach our support team by:

  • Timezone:(GMT-07:00) Mountain Standard Time (Phoenix)



10. Where is Rescue Pet Supply located?

Our business and return address is:

5803 E Sierra Sunset Trail, Cave Creek, AZ 85331, United States

Business EIN: 20-2818724