Terms of service

Welcome to Rescue Pet Supply. Please read these Terms of Service carefully before using our website. By accessing or using https://www.rescuepetsupply.com/ (the “Site”), you agree to be bound by these terms and conditions. If you do not agree, please do not use our services.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or using the site under the supervision of a parent or guardian.

  • You will use the site for lawful purposes only.

  • You will provide accurate and current information when placing orders.

2. Product Availability and Pricing

We strive to ensure all product descriptions, images, and prices are accurate. However:

  • Product availability is subject to change without notice.

  • We reserve the right to correct errors in pricing or descriptions.

  • All prices are listed in USD (United States Dollars).

3. Orders and Payment

  • Orders can be placed online through our secure checkout system.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Payment must be made in full before your order is processed.

4. Shipping Policy

  • We ship within the United States only.

  • Orders are processed within 1–2 business days (Monday to Friday).

  • Transit times range from 3–7 business days, depending on location.

  • Orders placed before 04:00 PM are processed the same day.

  • Shipping is free for orders above $48.99; a $3.99 flat rate applies for orders below that amount.

For full details, please refer to our Shipping Policy.

5. Returns and Refunds

  • We accept returns for both defective and non-defective products in new condition.

  • Returns and exchanges must be made within 30 days of delivery.

  • We provide free return labels and do not charge restocking fees.

  • Refunds are processed within 7 business days after receiving the returned item.

For more information, please see our Return & Refund Policy.

6. Privacy Policy

Your privacy is important to us. All personal information collected is handled according to our Privacy Policy. By using the Site, you consent to the collection and use of information as described there.

7. Intellectual Property

All content on the Site—including images, product descriptions, logos, text, and graphics—is the property of Rescue Pet Supply and is protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Rescue Pet Supply shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Site or products purchased through it.

9. Modifications to the Service or Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be posted on this page with an updated effective date.

10. Contact Information

For questions or concerns regarding these Terms, you may contact us:

Rescue Pet Supply
5803 E Sierra Sunset Trail
Cave Creek, AZ 85331
United States
Phone: +1 623 274 1314
Email: cs@rescuepetsupply.com
Office Hours: 9AM – 5PM (Monday to Friday)
Timezone: (GMT-07:00) Mountain Standard Time (Phoenix)
Business EIN: 20-2818724