Refund policy

 

At Rescue Pet Supply, we are committed to ensuring you are satisfied with your purchase. If you're not completely happy with your order, we're here to help. Please review our return and refund policy below for clear and straightforward information.

1. Returns Eligibility

We gladly accept returns for both defective and non-defective products under the following conditions:

  • The item must be in new condition (unused and in original packaging).

  • The return request must be made within 30 days of the delivery date.

2. Exchanges

We accept exchanges for eligible items. If you received a defective item or simply need a different size or product, you can request an exchange within the same 30-day window.

3. Return Method

All returns should be sent by mail to the following address:

Return Address:
RESCUE PET SUPPLY
5803 E Sierra Sunset Trail
Cave Creek, AZ 85331
United States

4. Return Shipping Label

We include a prepaid return shipping label in the original package for your convenience. There is no cost to you for the return shipping.

5. Restocking Fees

We do not charge any restocking fees. Your return or exchange will be processed without additional handling costs.

6. Refund Processing Time

Once we receive and inspect the returned product, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout.

7. Contact Us

If you have any questions or need support regarding your return or exchange, feel free to contact us:

  • Phone: +1 623 274 1314

  • Email: cs@rescuepetsupply.com

  • Office Hours: 9AM – 5PM (Monday to Friday)

  • Timezone: (GMT-07:00) Mountain Standard Time (Phoenix)

8. Company Information

Business Name: RESCUE PET SUPPLY
Store & Return Address: 5803 E Sierra Sunset Trail, Cave Creek, AZ 85331, United States
Business EIN: 20-2818724