Shipping policy

 

At Rescue Pet Supply, we are committed to delivering your order quickly, safely, and reliably. Please review the shipping details below to understand how and when your products will be delivered.

1. Shipping Area

We currently offer shipping to all locations within the United States.

2. Order Cut-Off Time

Orders placed before 9:00 AM MST, Monday to Friday, are processed the next business day.

3. Handling Time

We take 1–2 business days (Monday to Friday) to process and prepare your order for shipment.

4. Transit Time

Once shipped, orders typically arrive within 3–10 business days (Monday to Friday), depending on your location.

5. Shipping Costs

Free Standard Shipping on all orders over $49.00 USD

$3.99 Shipping on orders shipped to the 48 contiguous U.S. states.

U.S. Alaska, Hawaii, Puerto Rico, APO, and U.S. protectorates. $12.99 Flat Rate shipping.

6. Shipping Currency

All prices and shipping fees are calculated and charged in USD (United States Dollars).

7. Business Hours

We operate and ship orders during the following hours:

Monday to Friday: 9 AM – 5 PM (Our online store is open 24/7/365)

Closed on weekends and public holidays.

8. Contact Information

For faster service, contact us via email or text. Information provided below:

SMS (Text): +1 623 274 1314
Email: cs@rescuepetsupply.com
Office Hours: 24/7/365 SMS (Text) and email response within 24 hours.
Timezone: (GMT-07:00) Mountain Standard Time (Phoenix)

9. Company Information

Business Name: RESCUE PET SUPPLY
Store Address: 4815 E Carefree Hwy, Suite 108, Cave Creek, AZ 85331, United States

NOTE: When you place an order, we send several order confirmations as processing progresses. If you have placed an order and didn't receive our emails, check your spam filter, spam folder, and add "cs@rescuepetsupply.com" to your white or approved list of recipients. After that, contact us immediately. You may be missing important information about your order, including address validation, order HOLD, and order tracking.

The best way to avoid frustration and irritation when ordering online is communication.